Policies

1. Confidentiality Policy
All client information, including financial data, business practices, and other proprietary details, will be treated with the utmost confidentiality. We will not share, sell, or disclose your information to third parties without explicit consent.

2. Pricing and Payment Policy
Pricing Structure: Our pricing is determined by the number of rooms in your property, ensuring a tailored approach that aligns with your property’s size.

Discounts: We offer a 10% discount for clients who choose to prepay for 12 months. This is an excellent way to achieve savings while ensuring uninterrupted service.

Payment Method: All payments are set up on auto-debit from your primary bank account. The amount will be automatically debited on the first day of each month, ensuring a seamless and hassle-free process.

Rejected or NSF Payments: Payments that are rejected or marked as Non-Sufficient Funds (NSF) will incur an additional fee of $25 per occurrence. This is to cover the administrative costs associated with such incidents.

Service Cancellation: If you wish to cancel our services, we require a written request 30 days prior to the desired cancellation date. This allows us adequate time to wrap up any pending tasks and ensures a smooth transition.

Refund Policy for Prepaid Clients: If you have prepaid and decide to cancel our services, we will provide a refund for the remaining months. However, the monthly cost will be recalculated without the 10% discount for the months the service was utilized. The remaining amount, after deducting the recalculated cost, will be refunded to you.

3. Data Retention Policy
Financial records and related data will be retained for a period consistent with legal and regulatory requirements. Clients can request copies of
their data at any time.

4. Communication Policy
Our primary modes of communication are email, phone, & scheduled video calls. We aim to respond to all client inquiries within one business day.

5. Service Termination Policy
Clients wishing to terminate their service agreement with Motel Talati must provide a 30-day written notice. Any outstanding payments must be settled before the termination is finalized.

6. Feedback and Dispute Resolution Policy
We value client feedback and encourage open communication. Any concerns or disputes will be addressed promptly, with the aim of achieving a mutually satisfactory resolution.

7. Onboarding Policy
New clients will undergo a structured onboarding process to ensure a smooth transition and setup. This includes data collection, software setup, and initial consultations.

8. Software and Tools Policy
Clients will be provided access to any client-facing software or tools as part of our service. Unauthorized sharing of login credentials is prohibited.

9. Tax-Ready Report Policy
While we provide tax-ready financial reports, we do not handle year-end income taxes. Clients are responsible for ensuring their tax filing, tax payment, and tax compliance obligations are met.

10. Referral Policy
Clients who refer new customers to Motel Talati may be eligible for referral discounts or incentives. Details will be provided upon inquiry.

11. Continuous Improvement Policy
Motel Talati is committed to continuous improvement. We may periodically request feedback or conduct surveys to enhance our service offerings.

12. Updates to Policies
Motel Talati reserves the right to update or modify these policies at any time. Clients will be notified of significant changes in advance.